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Contact Us
We welcome your enquiries and we look forward to hearing from you. Find general and specific contact details, as well as information on how to complain.
General contact information
For general enquiries, please call our main switchboard on +44 (0)131 556 8555.
How to complain
We understand your complaints are an opportunity for us to learn from our mistakes and change our business. We deal with all complaints fairly and with integrity, and all our businesses have rigorous standards and timescales to resolve concerns.
If you approach the relevant business directly, you will get the right advice to help resolve your complaint.
Click here if you are a Royal Bank of Scotland customer
Click here if you are a NatWest customer
Click here if you are a customer of another one of our brands
