Sale of selected RBS and NatWest branches

Update on the sale of RBS England & Wales branches to Santander

Over recent months, we have been working closely with Santander towards a smooth, successful transition. However, Santander have now decided to withdraw from taking on the business.

This means that our customers who were due to move to Santander will now not do so and remain highly valued customers of RBS.

There is no need to do anything – it’s very much business as usual and our staff will continue to provide the same high standards of service that our customers have come to expect.

We will continue to provide updates should anything change in the future.

Staff at our local branches will be pleased to help with any questions or alternatively please call our dedicated branch sale helpline on Call 0800 210 0214 (Minicom 0800 404 6160)

Calls may be recorded.

Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays.

Frequently Asked Questions

What does this mean for my personal or business account?

There is no change. Your account will continue to run as normal and RBS will provide you with business as usual service.

What do I need to do?

There is no change. Your account will continue to run as normal and RBS will provide you with business as usual service.

How will the service I receive be affected?

You will continue to receive the same customer service.

Can I still use my branch?

Absolutely. You can continue to use your branch and all products and services just as you do currently. It’s business as usual and we’ll be in touch with any updates as matters progress.

Will this affect any of my account details, direct debits, standing orders?

There is no change. Your account will continue to run as normal and RBS will provide you with business as usual service

What happens next?

Your account will continue to run as normal and RBS will provide you with business as usual service. We will continue to update you as matters progress.