UK Insurance Limited
Firm name:
UK Insurance Limited
Group:
The Royal Bank of Scotland Group
Other firms included in this report (if any):
None
July - December, 2011
| No. of complaints opened | No. of complaints closed | Complaints closed within eight weeks (%) | Complaints upheld* by firm (%) | |
|---|---|---|---|---|
| Banking | - | - | - | - |
| Home finance | - | - | - | - |
| General insurance and pure protection | 35,839 | 39,285 | 75% | 59% |
| Decumulation, life and pensions | - | - | - | - |
| Investments | - | - | - | - |
* This is where we have agreed with the customer that their complaint was justified either in whole or in part.
To put the above figures into context:
The number of complaints received during the period 1 July to 31 December 2011 is equivalent in volume to 0.19% of in force policies. (Average number of in force policies over the reporting period)
Firm name: UK Insurance Limited
Group: The Royal Bank of Scotland Group
Other firms included in this report (if any): None
Period covered in this report: 1st July - 31st December 2011
Brands / trading names covered:
Car Insurance: Affinity, BMW, Citroen, Direct line, Egg, MBNA, Mini, Mint, NatWest, NIG, Peugeot, Privilege, RBS, Tesco, Vauxhall, Virgin Money, Churchill, Lloyds, Nationwide Building Society, Pearl, Prudential, Royal London, Sainsburys, Screentrade
Home Insurance: BMW, Direct line, MBNA, NatWest, NIG, Privilege, RBS, Standard Life, Tesco, The One Account, Ulster Bank, Virgin Money, Churchill, Nationwide Building Society, Prudential, Royal London
Pet Insurance: Direct line, NatWest, RSPCA, Tesco, Virgin Money, Churchill, TSB
Travel Insurance: Coutts, Direct line, Homecare, Isle of Man, Lloyds, NatWest, Privilege, RBS, Tesco, Ulster Bank, Churchill, Prudential
Breakdown Cover: Abbey National, Santander, Citroen, Co-Op, Devitt, Direct line, Egg, Esure, GFMA, Green Flag Motoring Assistance, Halifax, Hill House Hammond, HSBC, M&S, Mayday, NatWest, Privilege, RBS, Sheila’s wheels, Tesco, Virgin Money, Voyager, Yorkshire Bank, Zurich, Alliance & Leicester, Churchill, Nationwide Building Society, Prudential, TSB, Sainsburys
Creditor: Direct Line, NatWest, RBS, Tesco
Private Insurance: NatWest, RBS, Select from Direct Line, Coutts
Commercial: NIG Commercial Complex & Packages, NIG Commercial Credit, DirectLine for Business
January - June, 2011
| No. of complaints opened | No. of complaints closed | Complaints closed within eight weeks (%) | Complaints upheld* by firm (%) | |
|---|---|---|---|---|
| Banking | - | - | - | - |
| Home finance | - | - | - | - |
| General insurance and pure protection | 13,755 | 15,559 | 62% | 55% |
| Decumulation, life and pensions | - | - | - | - |
| Investments | - | - | - | - |
* This is where we have agreed with the customer that their complaint was justified either in whole or in part.
To put the above figures into context:
The number of complaints received during the period 1 January to 30 June 2011 is equivalent in volume to 0.13% of in force policies. (Average number of in force policies over the reporting period)
Brands / trading names covered:
Car Insurance: ATS, BMW, Citroen, Egg, MBNA, Mini, Mint, NatWest, Peugeot, RBS, Tesco, Vauxhall, Virgin Money
Home Insurance: American Express, BMW, Lombard, MBNA, Mint, NatWest, RBS, Tesco, The One Account, Ulster Bank, Virgin Money, Virgin One
Pet Insurance: Lloyds TSB, Tesco, Virgin Money
Travel Insurance: AA, BMW, CPP, Mini, Nationwide Building Society, NatWest, Prudential, RBS, Tesco, UKU, Ulster Bank, Virgin Money
Breakdown Cover: AIG UK, Caravan Club, Co-Op, CPP, Esure, Green Flag Motoring Assistance, HSBC, Lloyds TSB, MBNA, Nationwide Building Society, NatWest, RBS, Royal London, Screentrade, Smile More, Tesco, UKU, Virgin Money, Zurich
Creditor: NatWest, Pinnacle, RBS, Tesco
Private Insurance: NatWest, RBS
July - December, 2010
| No. of complaints opened | No. of complaints closed | Complaints closed within eight weeks (%) | Complaints upheld* by firm (%) | |
|---|---|---|---|---|
| Banking | - | - | - | - |
| Home finance | - | - | - | - |
| General insurance and pure protection | 15,299 | 15,455 | 73% | 54% |
| Decumulation, life and pensions | - | - | - | - |
| Investments | - | - | - | - |
* This is where we have agreed with the customer that their complaint was justified either in whole or in part.
To put the above figures into context:
The number of complaints received during the period 1 July to 31 December 2010 is equivalent in volume to 0.17% of the total number of in force policies as at 31 December 2010
Brands / trading names covered:
Car Insurance: ATS, BMW, Citroen, Egg, MBNA, Mini, Mint, NatWest, Peugeot, RBS, Saab, Tesco, Vauxhall, Virgin Money
Home Insurance: American Express, BMW, Lombard, MBNA, Mint, NatWest, RBS, Tesco, The One Account, Ulster Bank, Virgin Money, Virgin One
Pet Insurance: Lloyds TSB, Petwise, Royal London, Tesco, Virgin Money
Travel Insurance: AA, BMW, CPP, Mini, Nationwide Building Society, NatWest, Prudential, RBS, Tesco, UKU, Ulster Bank, Virgin Money
Breakdown Cover: AIG UK, Caravan Club, Co-Op, CPP, Esure, Green Flag Motoring Assistance, HSBC, Lloyds TSB, MBNA, Nationwide Building Society, NatWest, RBS, Royal London, Screentrade, Smile More, Tesco, UKU, Virgin Money, Zurich
Creditor: NatWest, Pinnacle, RBS, Tesco