FSA product categories
Firms report volumes of complaints to the Financial Services Authority (FSA) according to 36 different product categories. These categories are combined into the five different product groups.
| Banking | Home finance | General insurance and pure protection | Decumulation, life and pensions | Investments |
|---|---|---|---|---|
| Current accounts | Equity release products | Payment protection insurance | Personal pensions and Free-Standing Additional Voluntary Contributions (FSAVC) | Personal Equity Plans (PEP)/ Individual Savings Accounts(ISA) (exc. cash ISAs) |
| Credit cards | Impaired credit mortgages | Other general insurance | Investment linked annuities | Investment trusts |
| Unregulated loans | Other regulated home finance products | Critical illness | Income drawdown products | Unit trusts/ Open-Ended Investment Companies (OEIC) |
| Savings (inc. cash ISA) and other banking | Other unregulated home finance products | Income protection | Endowments | Structured products |
| - | - | Other pure protection | Other decumulation, life and pensions | Other investment products/ funds Investment management/ services (inc. platforms) |