Complaints data

At RBS group we always seek fair outcomes for our customers. We are committed to meeting or exceeding expectations, but recognise that at times things can go wrong.

We welcome all feedback from our customers because it gives us a chance to put things right. We aim to deal with every complaint quickly and fairly, and to learn from our mistakes so we can improve our service.

The following data details the volume of complaints reportable to the Financial Services Authority (FSA) for each half year since January 2010.

Group banking brands

• The Royal Bank of Scotland plc
• National Westminster Bank plc
• Ulster Bank Limited
• Coutts & Company

Further information

Find out about the FSA product categories we report complaints under.

The Financial Ombudsman details the number of cases referred.