The concept of 'helpful banking' has re-energised all our retail businesses over the last couple of years.
This puts customer service at the heart of our business activity, and resonates well with staff, customers, and the broader communities we serve.
Are you looking for?
It's not just about being a global financial business serving millions of customers. It's about making sure we understand each and every one of them.
These are the brands that make up the RBS Group.
Our Customer Charter is based on the things that you have told us are important. We are committed to making those things real.
Apps for personal and business banking, share dealing, RBS 6 Nations and more.
Complaints are used to improve our quality of service and learn from mistakes.
Please approach us directly about any PPI claims.
It is simple to complain directly to the bank, and we are committed to ensuring a fair outcome for customers.
