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General contact information
For general enquiries, please call our main switchboard on +44 (0)131 556 8555.
How to complain
We understand your complaints are an opportunity for us to learn from our mistakes and change our business. We deal with all complaints fairly and with integrity, and all our businesses have rigorous standards and timescales to resolve concerns.
If you approach the relevant business directly, you will get the right advice to help resolve your complaint.
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