News releases and headlines from around the RBS Group. You can filter by topic or search the RBS news archive.
RBS reaches a settlement with the European Commission in relation to competition law breaches.
Organisations helping mums, aspiring restaurateurs and women from ethnic minorities are among those winning funding in the latest round of RBS Inspiring Women in Enterprise.
Emerging market vulnerabilities in a world of rising US interest rates.
"Last night's systems failure was unacceptable. Yesterday was a busy shopping day and far too many of our customers were let down, unable to make purchases and withdraw cash."
The systems issues that affected our customers last night have now been resolved and all our services are now back working normally.
All eyes this past week were on the UK’s housing market. As national house prices rose at their fastest pace all year, the Bank of England unveiled a pre-emptive policy response in its Financial Stability Report.
Christmas shoppers can now earn 1% back on debit card spend in The Co-operative as well as Tesco until end of June 2014.
Customers will now find it much easier and cheaper to call NatWest and RBS thanks to basic rate numbers and a freephone number for complaints.
Card transactions on UK army bases are less likely to be blocked thanks to a development by RBS.
RBS has today published details for the Clifford Chance review into the treatment of distressed customers by the Global Restructuring Group (GRG).
1000+ NatWest and RBS branches will open early tomorrow following yesterday's systems problems. A list of branches will follow shortly.
Full statement from RBS chief exec Ross McEwan on IT systems failure: rbs.tm/NcdPdy
Ross McEwan on last night's systems failure contd: "...This will include an outline of where we intend to invest for the future." ENDS
"I will be outlining plans in the new year for making RBS the bank that our customers and the UK need it to be...
Ross McEwan statement contd: "I'm sorry for the inconvenience we caused our customers. We know we have to do better...
"It will take time but we are investing heavily in building IT systems our customers can rely on...
McEwan contd: "For decades RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do...
McEwan: "...Yesterday was a busy shopping day and far too many of our customers were let down, unable to make purchases and withdraw cash...
A statement from RBS chief exec Ross McEwan on IT systems failure follows. McEwan said: "Last night's systems failure was unacceptable...
Ulster Bank customers can also contact us free phone on 0800 046 5486 (Northern Ireland) and 1800 303 004 (Republic of Ireland).
Customers can contact us free phone on 0800 151 0404 (NatWest) or 0800 151 0405 (RBS). Otherwise 03457 888 444 (NW) & 03457 242 424 (RBS).
Any customer experiencing issues this morning should get in touch with our call centres or branches where our staff will be ready to help.
We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right.
The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally
As Xmas approaches, NatWest & RBS Cashback Plus customers can now earn more cashback with 1% rewards on debit card spending at Co-op & Tesco
Almost 667,000 have now signed up to benefit from Cashback Plus so far. Read more in our press release: rbs.tm/AlK8P4
250 people will win £500 in Rewards over Christmas when they register for Cashback Plus or make a qualifying purchase.
"We need to get to the facts as quickly as poss. That's why we fully support FCA's work & will carry on with our own investigation." (4/4)
"The claims have damaged RBS's reputation & threaten to undermine our ability to build trust w customers & increase lending to UK biz."(3/4)
"As of now, no evidence has been produced that backs the claims of systematic fraud made this week." (2/4)
Following the FCA's announcement of a review this afternoon, an RBS spokesman said: "We welcome the FCA's inquiry...(1/4)
To view the full announcement on the scope of the RBS review into the treatment of distressed customers go here: rbs.tm/review
Ross McEwan: It is vital that we enjoy the trust of our customers and I cannot allow these allegations to undermine that trust (2/2)
Ross McEwan: The news of recent days doesn't reflect the great work people across RBS do to support our customers every day (1/2)
RBS has announced the scope of its review into the treatment of distressed customers.
RBS CEO, Ross McEwan has written to Sir Andrew Large after today’s publication in full of the Independent Lending Review report
Ross McEwan & @AlexSalmond at RBS in Edinburgh today, announcing £30m investment in new generation of cash machines. http://t.co/tHYmUElIq5
So far RBS & NatWest have contacted over 16,000 customers offering lending of almost £5bn
Ross McEwan has announced today that RBS is extending its lending opportunities to SMEs. Read more here: rbs.tm/3KhNd9
Ross McEwan addresses delegates @ScotParl Business in the Parliament conference at Holyrood this morning. http://t.co/79GQFNyT8D
You can read RBS chief exec Ross McEwan's speech to the 'Business In The Parliament' conference at Holyrood here: rbs.tm/DBonZp
McEwan on customer empowerment & new banking technology: "We no longer dictate how customers interact with us - they do, and quite rightly."
McEwan: "By becoming a great bank for customers we will take the first and most important step to repaying the people of this country."
McEwan: "RBS is biggest UK lender to SMEs but we want to be not just the biggest, but the best for customer service in the SME market."
McEwan: "Savers, borrowers, homeowners, small businesses, large companies - they need to rely on us because we had to rely on them."
McEwan: "RBS is part of fabric of Scottish business & economy. We know we have a debt to repay & nowhere is that more keenly felt than here"
RBS chief exec Ross McEwan will address c200 delegates at 'Business In The Parliament' conference at Holyrood in an hour or so.
Almost 260,000 customers have a Your Savings Goal today. 23% are saving for a holiday, 18% for a house and 10% for a rainy day.
Customers with a savings goal are growing their accounts at £189 per month faster than accounts without.
David Crawford, Head of Savings, said: “We've been working hard to support our savers and I'm glad we've helped so many achieve their goals”
This is NatWest and RBS's third Fairbanking accreditation to date for Your Savings Goal.
We have been accredited for Instant Saver and the 'Your Savings Goal' helpful savings tool.
NatWest and RBS have been credited with the first 5 star Fairbanking Mark for encouraging savers.
RBS customers Hayley & Struan Preston outside No. 10 today. Theirs was the 1st mortgage to complete under the scheme. http://t.co/mFIot8cdZD
Lloyd Cochrane: Many are first time buyers who wouldn't be able to consider a mortgage without the scheme. We want to help many more.
Lloyd Cochrane, Head of Mortgages for NatWest & RBS: Some of those 1,000 customers we've been helping are already moving into their new home
The typical applicants are a couple with a joint salary of under £50k borrowing £159k for a house worth around £167k
73% of applicants are first time buyers and 78% are under 35. A high proportion are teachers (75) or engineers (83).
RBS & NatWest will go on to offer £171.6m under the Help to Buy: mortgage guarantee scheme if all 1075 applications are approved
RBS & NatWest have received 1075 applications in the first month of Help to Buy: mortgage guarantee scheme rbs.tm/YiT8FA
R McEwan: We now have a shared vision for RBS that includes the Board, our regulator and the Govt. This is good for all of our shareholders
You can listen to our chief executive Ross McEwan on @BBCr4today programme in the next five mins or so.
VIDEO: Hear our Chairman Sir Philip Hampton’s thoughts on today’s announcement rbs.tm/mediaims
VIDEO: Hear what our CEO Ross McEwan has to say about our role in supporting the UK economy rbs.tm/mediaims
“…I have asked all our people to embrace the higher expectations that people have placed on our bank.”
Ross McEwan: “The bar has been set at a higher level for RBS than other UK banks because we were rescued at the public’s expense…
RBS accepts the recommendations set out in Sir Andrew Large's independent review of our SME lending rbs.tm/medialr
Read CEO Ross McEwan’s message on today’s announcement rbs.tm/4Y5qLc
We’ll accelerate the IPO of Citizens, aiming to start the process in 2014, with a plan to fully sell the business by 2016.
We’ve also announced restructuring measures including creating a ‘bad bank’ to manage c£38bn of our riskiest assets.
We've just posted our Q3 results and an operating profit of £438m. Full info here rbs.tm/mediaims
RBS Natwest announce help for SME businesses impacted by yesterdays storm - No fee for extension of overdrafts + loan repayment holidays
Customers will receive redress money without having to wait for any potential consequential loss claims to be resolved (2/2)
RBS has today agreed with the FCA to split redress payments for all customers mis-sold swap products (1/2)
With Cashback Plus, customers don't have to sign up for each offer, they just spend on their debit card and get their Rewards (4/4)
94% of our customers have benefited from special deals, including 25% back on spend in Caffe Nero and 10% in Cineworld (3/4)
We've just extended our Tesco offer to end of June 2014. Almost 278,000 have already earned Rewards on their Tesco shop (2/4)
Over 550,000 customers have now signed up to earn as they spend with Cashback Plus (1/4)
RBS & NatWest want to give UK SMEs the confidence to invest in growth by showing them what they can borrow right now (3/3)
So far RBS & NatWest have written to 8,500 customers offering lending of almost £4bn to UK SMEs (2/3)
Instead of waiting for SMEs to come to us RBS & NatWest have been writing to let them know how much they could borrow (1/3)
Andrew Taylor: Generating around £97bn of GDP, the industry is vital for the UK economy & we are dedicated to supporting UK leisure firms
Andrew Taylor, Head of Leisure for NatWest & RBS Commercial Banking: From day one this fund has attracted incredible interest
Our youngest applicant so far is 19 years old, looking for their own home. The oldest is 42, applying with their partner.
Our average applicant so far is 32 years old and looking for a joint mortgage for a property
We've taken 10,000 calls on mortgages - almost double what we would usually
5000 mortgage appointments have been booked with our mortgage advisers both in branches and over the phone
Here's what the first few days of Help to Buy have meant for us and our customers
The website for feedback to the RBS & NatWest independent lending review is now closed. Comments can still be left at rbs.tm/qfckva
Chris Sullivan: We want to make sure we're tackling the things that will really make a difference so visit the website and have your say
Chris Sullivan, CEO of UK Corporate Banking, RBS & NatWest: We want as many businesses as possible to give their views
Businesses can go here rbs.tm/LR to share their experiences with the review being headed by Sir Andrew Large and Oliver Wyman
UK SMEs have just 24 hours left to have their say on the independent lending review commissioned by RBS & NatWest