In February 2015 The Royal Bank of Scotland announced changes to our business which will see RBS become a more focused bank that is sustainable in the long-term. At the same time we said we will re-focus our transaction banking services offering on our home market capabilities in the UK and Ireland.

This means RBS is no longer providing global transaction services, including bank accounts, payments, electronic banking, cash management services (together “GTS Arrangements”) outside of the United Kingdom and Ireland or from the GTS International Platform in the United Kingdom and Ireland (1)

In this context we have undertaken an extensive client communication process to facilitate the closure of our international network.  

Contact Details

a) If your bank accounts are now closed but you wish to claim balances, please contact us at or by contacting to following address and phone number:

Manager, Balance Claim Management Team,
The Royal Bank of Scotland,
One Indiabulls Park, 12th Floor, Tower A, Ambattur Industrial Estate,
Ambattur, Chennai 600 058.
Tamil Nadu, India.
Ph: +91 44 6640 5158

b) If you have any other queries, please contact our request management team on or by mail to the following address:

Royal Bank of Scotland plc
Attn: Request Management Team
ul. Ilzecka 26, building E
02-135 Warsaw
Ph: + 48 22 227 3506

For whistleblower’s reporting procedure in the Netherlands, please click here.


(1)This excludes services provided through The Royal Bank of Scotland International Limited (RBS International) in Jersey, Isle of Man, Guernsey, Gibraltar and Luxembourg.  More information can be found here