Complaints & Feedback

At RBS, your satisfaction is important to us. We value and recognised the importance of your feedback and comments in order for us to serve you better. Your views, comments and suggestions are of great value to us and therefore we welcome on your comments. Please help us to serve you better. 

Or download our customer feedback form, complete and mail back to us at:

The Manager
My RBS Customer Care
The Royal Bank of Scotland Berhad
Level 9, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur

or write to us at the above correspondence address 

or fax us at 

03-2160 9993 (Kuala Lumpur)

or email us at 

my.customer.care@rbs.com (General Banking)

kl.clientservice@rbs.com (Markets and International Banking)

Alternatively, you may also call us at 

General Banking:

03-2160 9888 (Kuala Lumpur)

Markets and International Banking:

03-2160 9966 (Kuala Lumpur)

If it’s a complaint, please be advised that our dedicated team will look into your complaint and revert to you within 3 working days.