Investor contacts

RBS general enquiries

Call our switchboard on +44 (0) 131 556 8555 / +44 (0) 20 7833 2121.

For general enquiries or to find an individual employee please call our switchboard or try our contact us page. You can also write to us at 280 Bishopsgate, London, EC2M 4RB.

Investor Relations Team

The Investor Relations team provides information related to RBS shares and bonds. Have you seen our frequently asked questions?

Equity Investor Relations

Call us on +44 207 672 1758

Fax us on +44 207 672 1801

Find us at 280 Bishopsgate, London EC2M 4RB

Debt Investor Relations

Call us on +44 20 7672 1759

Fax us on +44 20 7672 1801

Find us at 280 Bishopsgate, London EC2M 4RB

Managing your shares

Manage your shareholding online or direct queries about dividends, address changes, lost and stolen certificates etc to our registrars:

Computershare Investor Services plc

The Pavilions

Bridgwater Road

Bristol

BS99 6ZZ

+44 870 702 0135

Queries on corporate governance and shareholder meetings

Please contact our Corporate Governance and Secretariat team:

The Royal Bank of Scotland Group plc

Corporate Governance and Secretariat

Business House G Gogarburn

Edinburgh

EH12 1HQ

+44 131 626 0000 (Gogarburn switchboard)

Managing your American Depositary Receipts (ADR)

BNY Mellon acts as depositary bank for our sponsored NYSE listed level II ADR program. Each ADR represents 20 ordinary shares of the company. The ADRs trade on the New York Stock Exchange under the ticker symbol RBS.

For all enquiries about ADR holder accounts and payment of dividends, please contact:

BNY Mellon Depositary Receipts

P.O. Box 43006

Providence, RI 02940-3006

shrrelations@bnymellon.com

Tel: Toll free in USA 1-866-259-2287. International calls +1 201 680 6825

For further information on the RBS ADR program see BNY Mellon's website.

To buy and sell shares

If you wish to control your own portfolio with access to our investment tools to help you make informed decisions, please contact our share dealing service. You decide which investments to buy, sell and hold. Plus you have full control over when, and at what price, to trade.

Royal Bank of Scotland Share Dealing Services

+44 870 60 65 023

NatWest Stockbrokers

Customer Support Group

NatWest Stockbrokers BrokerLine

PO Box 549

Leeds

LS1 1AR

+44 808 208 4400

+44 113 346 2425