FCA product categories

Firms report volumes of complaints to the Financial Conduct Authority (FCA) according to 36 different product categories. These categories are combined into the five different product groups.

Banking Home finance General insurance and pure protection Decumulation, life and pensions Investments
Current accounts Equity release products Payment protection insurance Personal pensions and Free-Standing Additional Voluntary Contributions (FSAVC) Personal Equity Plans (PEP)/ Individual Savings Accounts(ISA) (e.g.cash ISAs)
Credit cards Impaired credit mortgages Other general insurance Investment linked annuities Investment trusts
Unregulated loans Other regulated home finance products Critical illness Income drawdown products Unit trusts/ Open-Ended Investment Companies (OEIC)
Savings (inc. cash ISA) and other banking Other unregulated home finance products Income protection Endowments Structured products
- - Other pure protection Other decumulation, life and pensions Other investment products/ funds
Investment management/ services (inc. platforms)