At RBS we always seek fair outcomes for our customers. We are committed to meeting or exceeding expectations, but recognise that at times things can go wrong.
We welcome all feedback from our customers because it gives us a chance to put things right. We aim to deal with every complaint quickly and fairly, and to learn from our mistakes so we can improve our service.
The following data details the volume of complaints reportable to the Financial Conduct Authority (FCA) for the last 18 months.