Key facts about RBS
Nathan Bostock has informed the Board of his intention to resign from his role as Group Finance Director. rbs.tm/N6VrXG
RBS can confirm that Nathan Bostock has informed the Board of his intention to resign from his role as Group Finance Director.
Growing confidence among SMEs rbs.tm/uj2n3j
RT @RBS_PressOffice: Ian Cowie: That’s why we are now proactively speaking to customers to let them know how much we could lend them if the…
RT @RBS_PressOffice: Ian Cowie, CEO for Business & Commercial banking: We are the UK’s biggest lender to SMEs and that is great news but we…
RT @RBS_PressOffice: RBS & NatWest have now lent more than £5.8bn to around 35,000 UK SMEs under the Funding for Lending scheme since Augus…
RT @RBS_PressOffice: ... At no time was there any risk to customers. We apologise for the inconvenience caused. (3/3)
RT @RBS_PressOffice: This deliberate surge of traffic is known as a distributed denial of service (DDoS) attack.We have taken action to res…
RT @RBS_PressOffice: Due to a surge in internet traffic directed at the NatWest website, customers experienced difficulties accessing some …
RBS branches will again open early tomorrow to help customers following Monday's systems problems rbs.tm/5oJ2xb
NatWest branches will again open early tomorrow to help customers following Monday's systems problems rbs.tm/1rOCNP
RBS branches open early (8am onwards) tomorrow to help customers after systems issues yesterday rbs.tm/5oJ2xb
NatWest branches open early (8am onwards) tomorrow to help customers after systems issues yesterday rbs.tm/1rOCNP
1000+ NatWest & RBS branches will open early tomorrow following yesterday's systems problems. A list of branches will follow shortly.
Avoid being tricked into divulging sensitive info rbs.tm/7p1o2E. Phishing is a con trick used to get hold of your personal info.
Please be aware, we have not sent any e-mails to customers about last night's system problems & will never ask for personal details.
Statement from RBS chief exec Ross McEwan on IT systems failure rbs.tm/NcdPdy
RT @RBS_PressOffice: Ross McEwan on last night's systems failure contd: "...This will include an outline of where we intend to invest for t…
RT @RBS_PressOffice: "I will be outlining plans in the new year for making RBS the bank that our customers and the UK need it to be...
RT @RBS_PressOffice: Ross McEwan statement contd: "I'm sorry for the inconvenience we caused our customers. We know we have to do better...
RT @RBS_PressOffice: "It will take time but we are investing heavily in building IT systems our customers can rely on...
RT @RBS_PressOffice: McEwan contd: "For decades RBS failed to invest properly in its systems. We need to put our customers' needs at the ce…
RT @RBS_PressOffice: McEwan: "...Yesterday was a busy shopping day and far too many of our customers were let down, unable to make purchase…
RT @RBS_PressOffice: A statement from RBS chief exec Ross McEwan on IT systems failure follows. McEwan said: "Last night's systems failure …
RT @RBS_PressOffice: Ulster Bank customers can also contact us free phone on 0800 046 5486 (Northern Ireland) and 1800 303 004 (Republic of…
RT @RBS_PressOffice: Customers can contact us free phone on 0800 151 0404 (NatWest) or 0800 151 0405 (RBS). Otherwise 03457 888 444 (NW) & …
RT @RBS_PressOffice: Any customer experiencing issues this morning should get in touch with our call centres or branches where our staff wi…
Ulster Bank customers can contact us on 0800 046 6486 (NI) 1800 303 004 (RI).
Customers can contact us free phone on 08001510404 (NatWest) or 08001510405 (RBS). otherwise 03457888444 (NatWest) or 03457242424 (RBS).
Any customer experiencing issues this morning should get in touch with our call centres or branches where our staff will be ready to help.
We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right.
The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally
If any customer is unable to resolve an issue they should contact us by phone or in branch in the morning where we will be ready to help.
If customers have been left out of pocket as a result of these problems, we will put this right.
Our customers are reporting that services are coming back online. We will confirm when all systems have returned to normal.
We are very sorry for the issues that have affected customers tonight.
RT @RBS_Help: We're aware of some technical issues and are working hard to fix them. Sorry and thanks for your patience
Card transactions on UK army bases are less likely to be blocked thanks to a development by RBS rbs.tm/B0cbUN
RT @RBS_PressOffice: Almost 667,000 have now signed up to benefit from Cashback Plus so far. Read more in our press release: http://t.co/h…
Customers will now find it much easier & cheaper to call NatWest & RBS rbs.tm/slUtoZ
RT @RBS_PressOffice: "We need to get to the facts as quickly as poss. That's why we fully support FCA's work & will carry on with our own i…
RT @RBS_PressOffice: "The claims have damaged RBS's reputation & threaten to undermine our ability to build trust w customers & increase le…
RT @RBS_PressOffice: "As of now, no evidence has been produced that backs the claims of systematic fraud made this week." (2/4)
RT @RBS_PressOffice: Following the FCA's announcement of a review this afternoon, an RBS spokesman said: "We welcome the FCA's inquiry...(1…
RT @RBS_Help: Sorry if you had trouble getting into Mobile Banking between 07.10‐14.00. Our service is now running as normal, thanks for yo…
RBS Group relaunches intermediary mortgage division rbs.tm/lnNANR
RBS announces scope of review into treatment of distressed customers rbs.tm/review
Read Ross McEwan’s letter to Sir Andrew Large rbs.tm/finalReport
Ross McEwan welcomes final Lending Review Report rbs.tm/finalReport
RT @RBS_PressOffice: RBS CEO, Ross McEwan has written to Sir Andrew Large after today’s publication in full of the Independent Lending Revi…
RT @RBS_PressOffice: You can read RBS chief exec Ross McEwan's speech to the 'Business In The Parliament' conference at Holyrood here: http…
RBS to invest £30m in next generation cash machines bbc.in/1bI5T7P
Ross McEwan: "Becoming a customer bank is our responsibility and our opportunity" rbs.tm/DBonZp
RT @RBS_PressOffice: McEwan on customer empowerment & new banking technology: "We no longer dictate how customers interact with us - they d…
RT @RBS_PressOffice: McEwan: "By becoming a great bank for customers we will take the first and most important step to repaying the people …
RT @RBS_PressOffice: McEwan: "RBS is biggest UK lender to SMEs but we want to be not just the biggest, but the best for customer service in…
RT @RBS_PressOffice: McEwan: "Savers, borrowers, homeowners, small businesses, large companies - they need to rely on us because we had to …
RT @RBS_PressOffice: McEwan: "RBS is part of fabric of Scottish business & economy. We know we have a debt to repay & nowhere is that more …
RBS & NatWest’s Pocket Money websites have won best-in-category at the Good Web Guide Awards 2013 rbs.tm/oM7MGS
NatWest and RBS get first 5 star Fairbanking Mark for encouraging savers rbs.tm/Gg0ud4
RT @RBS_PressOffice: This is NatWest and RBS's third Fairbanking accreditation to date for Your Savings Goal.
RT @RBS_PressOffice: We have been accredited for Instant Saver and the 'Your Savings Goal' helpful savings tool.
RT @RBS_PressOffice: NatWest and RBS have been credited with the first 5 star Fairbanking Mark for encouraging savers.
Water treatment business, CTECH Europe, expands with support from NatWest rbs.tm/CAPBGf
Niels, Yogi and the Bank - Economics weekly rbs.tm/Y3gA3d
In 2012 the Group:
- Offered more than £58 billion of loans and facilities to UK businesses, of which more than £30 billion was to SMEs, and renewed £27 billion of overdrafts including £8 billion for SMEs.
- Advanced £16 billion of UK home loans, including £3 billion to first time buyers.
- Accounted for 36% of all SME lending, compared with its overall customer market share of 24%.
- We have around 33 million customers globally. This equates to around:
- 24 million in the UK
- 3 million in Europe
- 5.4 million in the US
- 0.4 million in Asia.
- Across all our brands, we have around 3,700 branches globally:
- around 2,200 in the UK
- around 1,400 in the United States
- around 160 in the rest of the world.
- The Group is undergoing one of the biggest corporate restructuring programmes in history. In 2012 RBS successfully repaid the UK Government's emergency liquidity support and exited the Asset Protection Scheme at the earliest possible date. RBS has also reduced its non-core assets from £258 billion in 2008 to £65 billion currently.
The UK Government investment in RBS
- The UK Government initially took a 58% stake in RBS ordinary shares alongside a tranche of preference shares in November 2008. In April 2009 the preference shares were converted into ordinary shares, and the Government's ordinary shareholding in RBS at the end of January 2013 is 65.3%.
- Including the Government’s acquisition of B shares in December 2009, the total economic ownership of the UK Government is currently 81.14% of the RBS Group.
- The UK Government formed UK Financial Investments Ltd (UKFI) to manage its investments in financial institutions including RBS. UKFI has been given a clear mandate by the Government with an overarching objective to dispose of the Government's shareholdings in an orderly and active way, with due regard to financial stability and the promotion of competition.
- The average Government buy-in price is 502.26p. Taking into account the fees RBS has paid to the UK Government to date (a total of £5.5bn), the average break-even price moves to 440.64p.
Note: The calculation on buy-in price takes into account fees of £5.585 billion paid to date. The calculation also takes into account the consolidation of shares which took place on June 2012.
RBS Innovations in banking
In 1728, just months after it had started trading, RBS granted the world’s first overdraft facility to Edinburgh merchant William Hog. The ‘cash credit’ as it was then known, was meant as a convenient form of short-term credit for business customers. Many new businesses were able to come into being thanks to this facility and it has since become an indispensable aspect of economic activity both large and small. Today, £35m worth of overdrafts are agreed for our small business customers every day.
Mobile branch banking
In 1946 National Bank of Scotland (later part of RBS) introduced the world’s first mobile bank service on the Isle of Lewis, just off the west coast of Scotland. The idea was imitated by banks serving remote populations all over the world, and our mobile banks (run by both RBS and NatWest) remain popular with our customers today. We have 19 mobile branches in operation today.
House purchase loans
In 1972 RBS became the first UK clearing bank to offer house purchase loans. It focussed its offering on customers who were not well-served by the products already available from building societies, including older customers and people who were buying old or unusual houses. Today, RBS helps homebuyers by granting around 100,000 mortgage loans every year.
In 1997 RBS was the first British bank to announce a fully-fledged online banking service. Other banks had produced pilot or partial internet services, but RBS’s online offering was the first comprehensive facility. Today, RBS has more than 5.6 million active online banking users.
In 2012, RBS Group became one of the first high street banks to enable UK customers to donate money to charity at its ATMs. Since the launch of this new facility in June 2012, RBS has helped customers donate more than £400,000 pounds to good causes.
Access to cash worldwide
In 1769 Coutts & Co, in partnership with merchant Robert Herries, started issuing ‘circular notes’, which established an international network of ‘correspondent banks’. For the first time, customers were able to access money abroad, when and where they needed it. Nowadays, our customers carry out about 21 million overseas Point of Sale transactions per year.