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Our Priorities
In 2007, we contributed over £1.4 million to joint initiatives and developed over 30 new fraud initiatives. Our dedicated internal fraud team also employed over 1,200 people in the UK.
Financial Crime
Our most basic responsibility as a bank: to keep our customers' money secure. This is an area in which we make significant and sustained investment.
Find out more about financial crime
Customer Service
Our customers need financial advice and explanations as well as excellent service. This makes customer service central to everything we do.
Find out more about customer service
Selling and Lending Practices
The importance of selling products and lending money in a way that is responsible and suited to the needs of the individual customer is a key stakeholder priority.
Find out more about selling and lending practices
Employee Practices
Our employees are the source of our enduring success and we invest in motivating, training and managing them in a way that helps maximise their potential.
Find out more about employee practices
Environmental Impact
Climate change poses a significant threat. We are minimising the carbon intensity of our operations and helping employees manage their own impact.
Find out more about environmental impact
Community Investment
Our community investment is focused on the issues most relevant for us as a financial institution. We help prevent exclusion from banking services, promote financial understanding and support small businesses and entrepreneurs.
Find out more about community investment
Global Lending and Project Finance
We work hard to ensure the impact of the projects we finance are managed responsibly and we support the clean energy sector.
Find out more about global lending and project finance
Financial Education
We invest in financial education because it builds people's skills and understanding and helps them make the right financial decisions.
Find out more about financial education
Financial Inclusion
Financial services are a fundamental part of modern life. We want to ensure that everyone has access to the services they need.
Find out more about financial inclusion
Small Business Support
Small and medium sized enterprises are the lifeblood of our economy. We have many different ways of actively supporting them.
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FAQs
- Who should I call if we have a general enquiry?
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We want to put you in touch with the right person to help you, so please have a look at the various sections on the Contact Us page.
- What is the registered address of the RBS Group head office?
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The registered address is The Royal Bank of Scotland plc, Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh, United Kingdom, EH2 2YB.
