Sustainability

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We focus on five strategic themes:

Fair banking means getting it right for our customers. This theme covers all parts of the important relationship that we have with our customers, including: responsible lending practices and products, customer service, access to financial services, and financial education and capability.

Find out more about fair banking

Helping businesses start up and grow is a key part of how we support enterprise. We have a number of services that provide advice and support.

Find out more about supporting enterprise

'Employee engagement' is about how we recruit, motivate and support our people, focusing on issues such as diversity, training and reward.

Find out more about employee engagement

The safety and security of our customers' money and information and our staff is a key responsibility of ours.

Find out more about safety and security

Being a good corporate citizen means being there for the communities that we operate in across the globe, and taking into account the environmental, ethical and social risks of the way we do business is a key element of being sustainable.

Find out more about citizenship and environmental sustainability

About sustainability

Sustainability is about being in business for the long term. It means focusing on our customers needs, operating with integrity and openness, and playing our part to address society's challenges.

About sustainability

What's new in sustainability?

Find out more about how we have been providing sustainable support for enterprises in the latest edition of Untold banking.

What's new in sustainability?

Sustainability reports

Read our annual Sustainability Reports to find out more about how we manage our social and environmental impacts.

View our Sustainability Reports

Our financing of the energy sector

The energy industry is the main source of man-made greenhouse gas emissions worldwide. This is a summary of our involvement in this sector.

Find out more about our financing of the energy sector

Policies and external commitments

We aim to employ the highest business and personal standards when dealing with customers, colleagues and suppliers.

Find out more about our policies and external commitments

Engaging with stakeholders

We are committed to developing constructive relationships with all groups impacted by our business.

Find out more about engaging with stakeholders